New Home Warranty

How the Warranty Department Works

At Streetside Developments we strive to ensure that every home is built to meet or exceed the standards and quality in materials set out by the Province’s building code. Despite our efforts, the inherent complexity of home construction lends itself to occasional issues.

In accordance with the Province’s New Home Warranty Program, Streetside Development provides a 1 year warranty against defects in workmanship, materials and any issues that may occur from building settlement; 2 years for delivery and distribution systems, 5 years for building envelope protection, and 10 years for major structural components.

What’s covered?

A comprehensive list of items that are covered under the one-year warranty can be found in your Homeowner Manual in the section titled “Service and Repair During My Home Warranty”, and on the online Home Owner Portal, which can be accessed via www.homeinformationpackages.com.

SERVICE REQUEST PROCESS

Requests for warranty service can be made through your homeowner portal.

  1. Log in to your online homeowner portal using your Home ID and password, at www.homeinformationpackages.com
  2. Click ‘Request Service’ (bottom left widget)
  3. Complete the ‘New Service Request’ form:
    1. Your contact information.
    2. Choose the room and item being reported, or leave blank.
    3. Be as descriptive as possible about your issue/s.
    4. Attach a photo or image if appropriate (note there is a 10MB file size limit).
    5. Indicate the best day and time to attend to your issue.
    6. Click ‘Submit’.
  4. You will receive an immediate email notification that your request has been received.

Once received, your request will be processed as follows.

  1. Customer Service will review your request for clarity. If there are any uncertainties in respect to the nature of the issue(s) and/or warranty coverage you will be contacted to confirm the specifics of the issue(s).
  2. Customer Service will then confirm to you whether the request will be dealt with at your 90-day or year-end anniversary, or whether the item of concern needs to be dealt with immediately.
  3. When it comes time to rectify the issue (either immediately or at one of your anniversaries); Customer Service will contact you to arrange access to your suite for initial inspection and/or service.

    IMPORTANT: Please be prepared to provide the service/ tradesperson access to your home. Should access to your suite not be possible, service request will not be rectified.

  4. As scheduled, the contractor(s) will complete the repairs. Please note that contractors are advised to only inspect/repair what has been requested from our office. Therefore, any invoices received in our office for non-warranty work will be forwarded to the homeowners.
  5. Customer service will follow-up with you to verify that the work has been completed.

Once your year-end service has been completed all service issues will be considered maintenance and the homeowner’s responsibility.

For emergency repairs (plumbing leaks, heating problems, etc), please call (403) 701-3495, if living in Calgary and (403) 948-0337 if living in Airdrie and your call will be returned as soon as possible.

Please contact Rancho Realty – (403) 253-7642 for issues in Calgary and Astoria Asset Management at (403) 948-0337 in Airdrie such as

  • Noise issues/complaints
  • Pet issues/complaints
  • Snow removal
  • Landscaping – i.e. grass cutting
  • Parking issues/complaints
  • Cleaning of common areas

Our latest news

“Jared and Bruce were amazing to deal with. They are very professional. If I have any questions, I know Jared is just a text away.”
Lai L. - The Loop in Evanston Townhome Owner

“(Donna and Ellie) were professional and easy to talk to. They had a lot of knowledge about the community and the building. They guided me through everything to make the process easy.”
Andy P. - Vivace At West 85th Condo Owner

“We liked that the townhomes were a decent size ­– we wanted to downsize but not to the level of a starter home. Hunter House feels very comfortable. We also didn’t want to be in a huge development – and again, Hunter House is just the right size”
Tim L. - Hunter House Townhome Owner

“I bought in Hunter House because the complex, as a whole, is architecturally designed beautifully. This will be a stunning complex upon its completion!”
Brenda S. – Hunter House Townhome Owner

“Very professional, good answers to all questions and great customer relations.”
Stephanie G. – Vivace at West 85th Condo Owner

“Dealing with them has been a very pleasant experience. Very organized and efficient.”
Arshdeep B. – Origins at Cranston Condo Owner